Credit Policy & Support

Last Updated: February 2026

Our Credit Policy

All credit purchases on Cjobfit are final and non-refundable.

We understand this is an important policy, and we're committed to being transparent about why we maintain it and how we support our customers when genuine issues arise.

1. Understanding Our No-Refund Policy

Cjobfit operates on a credit-based system where you purchase credits to access premium AI-powered features and services. Our no-refund policy exists for several important reasons:

🔄 Immediate Digital Access

Credits are instantly available upon purchase and can be used immediately to access our services. Once purchased, the digital value is delivered and accessible in your account.

⚡ Service Consumption

Our AI-powered services (resume analysis, interview assessments, question generation) consume computational resources and API costs the moment they're used, making them non-returnable.

💳 Pay-As-You-Go Model

Unlike subscriptions, you only pay for what you need. There are no recurring charges, automatic renewals, or hidden fees—giving you complete control over your spending.

2. Credit Error Resolution & Support

While we don't offer refunds, we are committed to making things right when genuine errors occur.

If you experience a loss of credits due to a platform error, billing mistake, or technical issue, we will investigate and restore credits when appropriate. Your satisfaction and trust are important to us.

When We Can Help:

✅ Billing Errors

Duplicate charges, incorrect amounts, or unauthorized transactions will be investigated and resolved with credit restoration or correction.

✅ Technical Issues

Credits deducted but service not delivered due to platform errors, system failures, or technical glitches will be restored after verification.

✅ Platform Outages

Extended service disruptions that prevent you from using purchased credits may qualify for credit compensation based on the impact.

✅ Service Quality Issues

Verified failures in service delivery (e.g., incomplete analysis, corrupted results) will be reviewed and may result in credit restoration.

3. Our Investigation Process

When you report a credit-related issue, we take it seriously. Here's how we handle investigations:

Initial Review (24-48 hours)

Our support team reviews your report and gathers relevant transaction logs, system records, and account activity.

Technical Verification

We verify the issue through our system logs, payment records, and service delivery tracking to confirm the error occurred.

Resolution & Communication

You'll receive a clear explanation of our findings. If the issue is verified, credits will be restored to your account immediately.

Follow-Up

We ensure the issue is fully resolved and take steps to prevent similar problems in the future.

4. How to Report Credit Issues

If you believe there's been an error with your credits or billing, please contact us immediately:

Contact Our Support Team:

Billing Support

billing@cjobfit.com

General Support

support@cjobfit.com

Please Include:

Your account email address
Transaction ID or invoice number (if applicable)
Detailed description of the issue
Date and time when the issue occurred
Screenshots or supporting evidence (if available)
Expected outcome vs. what actually happened

5. What We Cannot Assist With

To maintain fairness for all users, we cannot provide refunds or credit restoration for:

Change of Mind: Credits purchased but no longer needed
User Error: Accidentally using credits or selecting wrong services
Service Completion: Services that were successfully delivered as intended
Expired Credits: Credits that expired due to the 12-month validity period
Account Violations: Accounts suspended or terminated for Terms of Service violations
Promotional Credits: Bonus or promotional credits are non-transferable and non-refundable
Third-Party Issues: Problems with external payment processors or banks

Important: We encourage you to carefully review your credit purchase before completing the transaction. If you have questions about how credits work or which package is right for you, please contact us before purchasing.

6. Payment Disputes & Chargebacks

⚠️ Please Contact Us First

Before initiating a chargeback or payment dispute with your bank, we strongly encourage you to contact our billing team. We're committed to resolving issues fairly and quickly.

If you initiate a chargeback without contacting us first:

Your account will be immediately suspended pending investigation
Access to the platform and all services will be temporarily revoked
You may be liable for chargeback processing fees ($25-$50)
Future purchases may require additional verification

We want to help: Most billing concerns can be resolved quickly through direct communication. Contact billing@cjobfit.com and we'll work with you to find a fair solution.

7. Credit Validity & Expiration

Credit Validity Period: All purchased credits are valid for 12 months from the date of purchase.

📅 Expiration Reminders

We'll send you email notifications at 60 days, 30 days, and 7 days before your credits expire, giving you ample time to use them.

⏰ No Extensions

Expired credits cannot be restored, extended, or refunded. Please plan your usage accordingly and use credits before they expire.

💡 Pro Tip

Purchase credits based on your immediate needs rather than buying large amounts in advance. This ensures you use them within the validity period.

8. Changes to This Policy

We reserve the right to modify this Credit Policy at any time. Changes will be effective immediately upon posting to this page. We will notify you of material changes via:

Email notification to your registered email address
In-app notification upon next login
Update to the "Last Updated" date at the top of this page

Continued use of the Service after changes constitutes acceptance of the updated policy.

Your Agreement

By purchasing credits on Cjobfit, you acknowledge that you have read, understood, and agree to be bound by this Credit Policy, including our no-refund policy.

We're committed to providing transparent billing practices and excellent customer support. If you experience any issues with your credits or have concerns about billing, please don't hesitate to contact our support team. We're here to help.